Does anyone like directv

And as a brief side note, I wish people would quit thinking we will be more helpful if you threaten to leave. If does not work with us. If we have an offer available to you we will apply it.

As I mentioned, we want to help you. Day 1: was charged for a genie go of which was never purchased. The intaller called to tell the company that it was indeed incorrect and to adjust our payments. This never happened. I had to call to ask for the approx. It was guaranteed to be put back on my card. I called about 3 more times to check if it was as a month want by with no credit.

Each representative had no idea what was going on. That told me it was my credit card company. I called my credit card and they said otherwise. Finally after calling directtv again they said they would credit my directtv accou t instead as they admittedly claimed they were wrong.

Then, they have me the wrong credit back. I had to call again. Worst company. Also, charges are ambiguous. Our plan was the Choice plan and went up 50 dollars after the first year. Although this is stated in the contract to go up I was unhappy with the specific amount of increase. When I called to ask what we could do they claimed just to downgrade our plan. No other options were provided to us and so we did to save money.

My husband then called to see if other options were available, we were told we could get a lower plan and just pay for the sports channels for a small additional amount. So we had to call back yet again and change to the entertainment package for about Geez, can you at least spare the 10 bucks for all the call backs we had to make! Unfortunately, we cannot leave the agreement without paying dollars. So, we are left completely unhappy with the plan paying more than the introductory rate and for a lower status entertainment plan I have to say, this is the worst place to deal with, I needed to express this on here to everyone.

Directtv is not the type of place that tries to make you stay. It is a. Horrible experience. All cable providers pricing is skyrocketing. Yes, Direct TV pricing is slightly less than Cox. However you pay for lower quality, the lack of efficiency and lack of programming such as with the Direct TV channel guide and channel selection i. Just curious, have they considered changing providers, and if so, to which provider? That service will be cancelled.

She agrees she made a gross error when she took the advice of her newly-built apartment complex management that was promoting Direct TV at the time.

In addition, I have another friend who has Direct TV. I did not use the TV remote at her house nor change the channels myself there. I am right there with John Gabriel. I am a DirecTV customer of 4 years. When I first signed on with them they said I had to sign a 2 year contract. This included 1 year of locked in rates, the 2nd year the price can change of which it did… my plan nor equipment changed.

I only lost some channels as they were suddenly no longer part of my plan. They hide the fact these are discounts and your plan will jump on your next billing cycle on the 13th month. I moved with my boyfriend to his place. He had the account put in his name as I still owned my home.

I moved back to my home, had to reopen an account. They had to set up a new account and BAM…. Nothing I could have done to prevent what mother nature had in store. I had the acct suspended until I was able to purchase new tvs, surround sound system, dvd players whole 9 yards. So my bills were put on hold. Well I got my new bill in and its over double what it was 2 months prior!

I asked. Those do not carry over even if you have your account suspended. This company sucks the consumer dry, has hidden fees and has very poor customer service skills. At that time the tech would swap even equipment. Next issue…. So I said ok lets check other plans and options…. So I get foreign channels, home shopping shows, no music channels, none of the channels I watch and local channels?

Sounds like a deal NOT!!! Well now I am going the antenna route. Hey Aimee, thanks for sharing your experience, although it definitely seems like you went through a lot of heartache in the process. We hope the antenna route goes well, but if not, be sure to let us know if you switch to another provider and how you like them!

Horrible customer service experience except one lady but charge still showing up on bill. I live in the sticks, so we are stuck between this terrible service or dish network. So we have crap, and more crap. Customer service is lacking.

Lemme tell ya, as soon as I am moved outta this cesspool louisiana, directv is gone. You guys are worthless. We have had nothing but billing issues with Direct!! We have auto pay and every month our bill is different. My husband has had to call them every month for almost the past year to get it right and the problem is never fixed!

I am beyond frustrated and want to cancel! Have you tried their chat help yet? Plus, you can easily keep a record of your chats I just save it to the computer. Hope it helps.

This is the worst company i have ever delt with. They dont care about there customers or people wanting there service. I expect my full refund and additional credit do to all the incconvinience they have caused during these three months. But for sure they to cheap to pay anyone for incconvinience but charge to do installation at a high price and up there prices for tv entertainment and dont bother to show up. I have been with Direct tv for over 3 years now and I canceled my services with them because I was periodically being charged for fraudulent charges, They have a different address for where the service is being provided which must be a system error on their end.

When I canceled my service with them I was told that I am obligated to pay the cancellation fee which I ended up doing, 2 months pass I get a bill from them saying Ive ordered Nfl the day before I cancelled, I asked the lady to please take her time to see if I have ever ordered or watched such a thing in my history she said no you are correct but still we show you owe us This company is a complete rip off and fraud, What can I or should I do?

Have you tried contacting the Better Business Bureau? Perhaps they can help you address this situation. Keep us updated, especially in the event you find the right person at DIRECTV to talk to, or a third party mediator who resolves your issue. My bank decided to update my credit card and since then, dealing with DirectTV to make a payment has been a nightmare.

Everytime, I keep asking them to solve the issue, and they keep saying they will to make me go away. I had to call back again and when I demanded something be done with this, I was promised that it was going to be escalated.

Hey Donna, sorry to hear that. It should be as simple as correcting the information in their system, as you said. At any rate, keep us updated with your situation and let us know if we Reviews. Customer service reps are not located in the U. Said it was my fault for not paying my bill, but I was in the process of talking with them about restarting services. Absolutely hate directv…. I hope this company fails.

Disgusted by Direct TV. I got all the details and he was very detailed and polite. I told him thanks and that I would talk to my husband when he got home. He was excited and when I got home that night we sat down to call Direct TV to set up our bundle. This time we got a new representative. I even asked him the connection fees and what our first bill total would be. Then he set up the , Century Link, internet to come out Friday. First complaint is their their billing is very confusing. They have all these extra charges and no description of what they are.

They purposely try and be as vague as they can. They never cancelled. They said that my husband wasnt qualified to cancel, even though we gave all his information while signing up with Direct tv, they never recorded it. After finally getting a chance to look at my paper mail, i see that century link is billing me for internet services. She told me that the bundle never included internet.

First off…. She then kept referencing to the paper mail. She said no where does the bill say internet. No description of what that word means. I told her despite not being able to understand the made up terminology on the bills, it was the several Direct TV agents that confirmed that internet was included.

I even had a conversation with the agent I signed up for on how many devices I could use on 8 Mbps, so all of them saying internet included was not accidental.

That was literally her argument. Working in customer service, the customer might not always be right. I did get irritated, I told her I was lied to! How is this my fault? She was so irritated at me for crying — and after not just her but a few irritated employees I can see that this is a trend from Direct tv.

At my job, we sell Direct TV and dish satellite antennas. Honestly, I used to be extremely mad at DirecTV, but after reading through a great number of these comments, I am now just incredibly sad that this joke of a company has ripped off this many people. The customer service is atrocious! Rude, condescending, inconsiderate, called me a liar, double-talked me, lied to me, insinuated that I cannot do basic math, I can keep going… The billing is unreliable!

Changed monthly yet NO statements were provided so I have no idea exactly what I was paying for other than for them to be rude to me when I called in. The tech support is an utter joke!

I have never paid an early termination fee to get out of a contract, but I was just THAT unhappy with these con artists.

I, too, was told that my package included internet, but when I called about it a few days after installation, the CS rep was adamant that this was not a service they even provided. I was treated as though I belonged in a looney bin for even suggesting that they had internet as a service.

Simply a horrible, horrible, miserable experience that I would like to spare as many people from as possible. I keep getting told they can do nothing for me. Does anyone have advice on how to handle this? Bad company I paid every Bill least they could do is stop ripping off customers and get better company morals. I switched Comcast to this because of the pricing and the deal of having the same amount being charged for 2 years!

Not 12 months they never once mentioned that! But they sure Lied! I wish they would have honored what I was told over the phone! But I will be switching providers in the next couple of days! Disconnected 3 times while trying to establish service. Took three phone calls to cancel my order. Bad, bad, bad. I was a Direct TV customer for almost 11 years. Never had any issues with customer service until today.

I was getting the lost satellite signal message. Have been thru heavy storms, blizzards, etc and very rarely lost my satellite signal. Back in I had a similar issue that I am having now called and the service tech walked me through the satellite set up and problem solved.

This time totally different experience. The first tech rep I spoke to did absolutely nothing. I asked her if this meant someone was coming to my house or were they calling me?

She never clarified. I hung up and called back about ten minutes later and spoke with another rep. After listening to my issues she told me a tech supervisor would call me back in 5 to 10 minutes. She confirmed my phone number and we hung up. Three hours later still no call back.

All he did was tell me I had to pay the Again made no effort to help. So I immediately hung up and called another provider and set up new installation. I am extremely disappointed with my experience today and now would never recommend it to anyone. That said all good things must come to pass. Good-bye Direct TV. A Claim was put in for my house. Should big corporate business be able to get away with this or do we just have to roll over and let them do what Big Corporate wants to do.

She agreed, so then I am here and see absolutely nothing good about it. They are not the same since ATT bought them. I dropped them after almost 10 years. This package is next to the lowest package. It has no sports channels at all. ATT had raised all these packages and they are outrageous. I think it is still a beta release that has not been finalized.

Our modem keeps going out. They said 5 days before they can send anyone out this time. Do not remain a Directv customer that moves from one state to another. I iwas lied to by a Directv rep. I was told that if I moved, all I would have to do was to take my receiver, and just pay for a new installation. Okay, no problem. I was also told the bold-faced lie, that in my moving to the new state, that I could keep my current stations.

The only thing that might be changed would be my local stations the truth. MY Rating: 1 Star. Been a directv customer for about 15 years. Service has been good. The costs without my annual discounts are high, but the discounts make the fees tolerable.

They ensured me I would still get the new customer price. I thought no big deal. They took me off the promotion plans.

I called them back and every retention department said there was nothing they could do. I was getting the runaround for 3 hours. I said I want the deal I was offered and promised and she said she knew nothing about it. Click, hung up on her. This went on for 3 hours with 5 different employees. I was one call short of disposing of everything they just installed. He saw the list of calls and the timeframe I was on the phone with them.

Guess he felt bad. I should have been enjoying my new service instead of dealing with this. Not a good start of my 2 year contract but it was fixed. I guess the moral of the story is know your exact plan before you call. We got the reward card yay, right…. We called and got to talk to a representative , they said there was no notes on this promotion and that we had to pay for the NFL ticket if we wanted to keep it….

Bunch of idiots! We said no, just take it off that should fix our bill right? My family and I will wait for this very disgusting contract to fulfill and them we are dumping them. Never had such a huge bill for television.

So disappointed. There customer service department is awful. They said that someone had added package to my account last week. I had never even heard of the package. They make up lies to cover their own butts because they are the one that added the package. Their representatives are in the Philippines, and ALL the representatives that I have spoken with do not speak English well so it is very difficult to communicate any issues.

I have never had to deal with such bad service. After 19 years of service, we relocated to a new state. Unfortunately, after having a technician come to set up a dish at our new home, we were unable to continue service with Directv, as there was no clear path for a dish to be placed. FOUR months later, still spending several hours on the phone with customer service, supervisors hanging up on us, etc. NO customer loyalty or appreciation! Worlds worst company! I have had service for a year and a half.

In that time the contractor that installed it did damage to my house in the 5 digit range. Direct tv said it was the contractors issue and the contractor said it was Direct tvs problem. I had to file with my homeowners to keep the damage from getting worse. I ended up canceling service due to the your bill is what it is commit and attitude. I will never use them again and would never recommend them to anyone. If someone asks tell them to use anyone else. I had Directv for nine years and loved it.

After ATT took over it was replaced with foreigners , long hold times, sending you from one person to another and on , outrageous price increases for packages just like they do when you call ATT.

ATT destroyed Directv. You cannot get out of a contract once they come and install your service and you sign your name. The tech leaves the signed contract with you. There is NO 30 Days to change your mind once you have signed that contract.

Kenneth Copeland is a false teacher. Along with Benny Hinn and other prosperity preachers. Take your money while they own several mansions and own their own private jets. I turn the channel when these charlatans come on. Recovery kits? Never heard of recovery kits. They send you a darn box.

Call that a recovery kit if you want to lol. Just truthful ones. Overall, the TV service itself has been very good, despite some questionable billing practices like raising the rate mid year in a subscription that runs one or two years long?

We have to honor the agreement, but they can change it. I called on October 6th to cancel because I knew my rate would nearly double in a week or so.

So I did. That was it for me. Overall I was satisfied with the TV Service, but the ethics of this company and others in this business, just turn me off. My name is freddy these people are not serious. I have a complain about this company. When the give you a contract they say one thing but when you get your bill is another. All the time I call someone they never give me an answer.

Si reclamas algo de internet hay que llamarlos a ellos directamente. Awful Service! Bad Costumer Service! Scam Company! Now they guide only half works.

Nevermind that the first guy insisted that he speak to my husband because it is in his name, can you say sexist. Completely frustrated with them. DirecTV was technologically tops when I first got it. No NFL it looks like.

Easy path to assistance disappeared with ATT. Recently I just finally had to hang up on the person who I had finally been able to reach, after much effort, as I could get no assistance. It was as if I were a new customer, not one of many years with all my info in their system and verified so. This final experience was the final straw, and I decided to cut their cord. I recently canceled my DirecTV service after 6 years. After four months of trying I gave up. The first time we had Directv was when still Directv.

Then we tried RCN after the 2 year agreement expired to avail of its new customer promo. In the end, it was still pretty satisfying. The second time was horrible. There were times when only 1 to 2 tv sets could be on. It was annoying. When we call the customer service, we are given the runaround. No customer service agent could give us a straight answer why it was happening. When we had enough of their BS, we decided to cancel it even if we knew we would be billed for early termination.

We got Dish after Directv cancellation. We were happy with Dish, but we attempted to try again Directv after 2 years with Dish. Guess we never learned, it was deja vu. So, a Directv guy came to check the satellite disk on our roof. So we called the customer service. We talked to at least 3 agents who unanimously denied that policy, they sounded very surprised.

Here we go again I said, what a lousy company! Long story short, we cancelled Directv subscription for the second time. We kept the Dish. Direct TV is worst than I could described using any or every profane words in any language.

I had a two year contract with them about two months before that contract ended they called and offer me two premium channels for free for three months ,I took it but ended it before the three months was up. I told them where to kiss and reported them to the consumer affair division in Washington.

Tried to disconnect DT and keep internet. Paid up to end of month. Low and be hold both were disconnected yesterday! My comment about A t and t it is no good they will not give their loyal customer any discount or try to reduce their bills for things and the same old shows all the time all they do is raise your bills for things that are no good and give all the discounts and other things to new customers and forget about the loyal ones I hope that direct tv takes it back and gets rid of A T and T every since they went in together direct has went way down on they subscribers and is no Good,Dish has A lot better deals and things on then A t and T and direct Tv I am thinking about going with them.

It was fantastic. Dramatic increases in price with less customer service. Have since switched to another service saving over 50 bucks a month with better customer service and more viewing options.

Way back when I was going to college. I took a business class. They were then and still are one of the worst run companies in the u. Just from reading about customer complaints, its customer service which was moved from US reps to overseas, and pricing, to high for what you get. I will add the crappy performance of the latest hd hardware which always keeps dropping out until I added a battery backup to keep minor power glitches from killing the system.

If ATT wants to keep a valuable product which is superior in many ways to streaming service, they need to put good management in place and not try to milk every penny from the product just to support the terrible investments made in other areas.

Called to tell them not to renew NFL package , too late since I had it last year, but I did not have it last year, I cancelled before it started. That said, I cringed when the purchase of Directv was completed. Sadly, they are the provider in the apartment building that I currently reside in.

Never before have I seen a company treat their customers so poorly then turn around and tell us the satellite prices are going up. Didnt happen. I left Dish for them shortly after DirecTV became available. As others have remarked, it launched as a basket-case and in many ways still is. I can only believe it was done to provide a platform for the obnoxious changes that have been introduced since.

It is almost impossible to interact with them online now. The advertising now comes up almost immediately when the pause button is pressed. There is one, and only one, reason we still have DirecTV. If we get to the Superbowl assuming there is one without Season Ticket, then Dish will have our business the very next day. We cancelled effective Aug 1st, went online same day to remove financial info stored on account and had no access after 10 years.

Called and was told we could not access our account after cancellation. We get online statements and can not access them or our final bill. Years ago I worked for Bell South and they grumbled back then about the costs to maintain POTS lines, but as states regulated the service they could not drop them. Telephone lines and their maintenance are overwhelmingly expensive and there are still alot out there…especially in rural areas.

As broadband capabilities spread, Directv would have given them a treasure chest of customers for streaming. I started with direct TV 2 yrs ago and it has been a nightmare. The first week after it was installed my service was in and out.

It took a call to the dept of justice to get resolved. I got it back half on a gift card 10 weeks later. The other half in credit on my acct. So if I dropped dead.. NOW …they just more than doubled my bill with no explanation. No upgrade, no discount. From the beginning the customer service was great. But prices always went up without any more benefits. I also payed for sports programming I did not want. I stayed with them because I was getting the east coast and west coast feeds, something I enjoyed, having both friends and family in NY and LA.

Also because you were able to watch prime time early or catch something late you might have missed. It was a service that I payed a lot for. Thru no fault of Directv, and a stupid mandate of the FCC, this service was cancelled. Directv boast of having coverage in Well I live in that. This is one of the reason they allowed me to have the East and West coast feeds. They did provided an over air antenna so I could pick up locals from 90 miles away.

Not good. With several calls and long waits to discuss this problem, they could not help. This was all I needed to shop around. Spectrum, the local cable, was expensive and sucked. I ended up with Dish for half of what I was paying for DirecTv, unfortunately also without the extra feeds. Just a couple of points of difference between the 2. I do think that DirecTv had a slightly sharper picture than Dish.

I am, with Dish, able to get locals at no extra cost. The Dish customer service , so far, has been great. The one thing I will give to DirecTv is the remote control, the Dish one is a mess, to many steps to do anything.

Just my 2 cents. I even had a notarized letter and bank statement. Everything people have said from rude to non-existent customer service to the outrageous price it is all awful.

If it were not for my special needs son understanding and being able to operate the system on his own I would have dropped them, too. It is so ridiculous. I have never hated a company more. I really hope a good company will step in and rescue all of us from this tyranny and torture! We have been a loyal Directv customer for 16 years and loved the programming and especially the customer service.

The customer service is horrible!!! Customer service and management are the reasons that they gave lost so many customers. Heaven forbid you have a payment issue!!!!! And yes, I do know how to calculate the bill. Do some housecleaning and reorganization!! Treat the customers with respect. I loved DirecTV before att took over.

I have been on the verge of dropping them since att has been in the picture. Way, way over priced! I could go on, but read the other comments and mine will be totally covered. Everyone hates them. My neighbors got rid of them just a month ago because of poor service.

Wayne in Colorado. Took 3 hours to get ahold of somebody today to discuss my technical issue that started last Wednesday night. We have not had satellite since then I called Thursday morning I called Friday afternoon I called Saturday I called Sunday every time I got transferred either disconnected or got told that call back on Monday during regular business hours. The rep had the Gaul to ask if there was anything he could do to help me….

Dropped my direct TV a month ago! Lost channels and bill kept going up. Called and was offered nothing to stay. And the overseas and U.

I wish the FCC would do their job and start representing the U. Of course I know the answer…the FCC sold us and the country out to the television providers and liberal media years ago. Directv wasbetter before they took over been customer for over 40 years.. I have been a Directv customer all but the first 2 years it has been around.

Close to 30 years. I keep getting notification letters telling me that I have to get new equipment to continue seeing my channels.

The letters say it is free. I have called 3 times since these letters have started coming. It takes Forever to get someone to answer and they never understand what your call is regarding.

The last call I made was about a week ago, the person, who I could barely understand, said she would research and call me back. Still waiting for the call. Going to research Dish. I need satellite for my camper. Unfortunately the "flip" to a new channel isn't instantaneous, and how long it takes varies according to which device you're using. For instance, I found that changing channels via a web browser or an Apple TV 4K took about 3 seconds, while a Roku Ultra took 6 seconds.

However, even though there is a lag before you can see video, the channel and current program do display immediately on a loading screen. This makes it quick to pick up and use, and also means you don't need a complicated remote control to make it work, making the minimalist Apple TV clicker a great companion. If you want the full "surfing" experience on a universal remote, you could even program left and right arrows into your Channel up and down buttons.

The service loads straight into the last channel watched -- further enhancing its cable credentials -- and pressing down brings up the interface with a choice of the day guide, Watch Now, My Library recordings and a Discover option. Navigation is intuitive and quick, unlike the painfully slow YouTube TV. One of the major upgrades recently has been to the live pause feature. Previously only Apple TV could pause the action for up to 2 minutes. This is worse than cable shocking, I know and is the kind of thing that could send people running back to their cable box.

You don't have this issue on YouTube TV either. If you've set a show to record, the service you're using should know you'll want to search around it, and not force you to do weird things to get there.

Sling has been inconsistent at this, sometimes letting me rewind live recorded content, and other times not. DirecTV Stream also just doesn't help itself.

It puts up these interstitial title cards for the channel and show you're about to watch when it's loading — which makes it seem like the load time is longer than it should be. But when I tested YouTube TV and Sling TV, I realized that those apps just have a black screen that shows up as the channel loads, which takes up the same second or two. It would also randomly throw up a title card for the show and channel I was watching.

It's one of the best streaming devices, and I can't imagine what the hold-up is. And that's not enough. DirecTV Stream has been one of the services we're interested in for channel package reasons, but after I started using the service I realized that the DirecTV Stream entry-level package is lacking in the one way the service stands out. That's regional sports networks, such as the YES Network our apartment full of Yankees fans is interested in. Especially for all of DirecTV Stream's other flaws.

It would just be nice to have it packaged in with everything else. That's way too much. Now having tested five of the best cable TV alternatives , I've still got two main contenders and three coulda-been-a-contendas.

DirecTV Stream's pricing and bugginess and rewinding issues just kick it to the curb.